Refund Policy – Innerframes
Please note that we do not accept returns. All sales are final.
Is it possible to return my order? No, returns are not accepted.
Since all Innerframes fine art prints and products are printed on demand, they are created specifically for each customer’s order. This means that all sales are final, non-returnable, and non-refundable.
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect, you must notify us within 30 days of receipt so that we can evaluate the issue and provide a resolution.
To report a damaged or incorrect order, please send an email to support@innerframes.com including:
- Order number
- Reason for the request
- Photo documentation of the damage
- Full name and shipping address
Once your request is reviewed and approved, we will provide you with instructions on how to proceed. Items sent back without prior approval will not be accepted.
Contact Us
For any inquiries regarding damaged items, please reach out to us at support@innerframes.com.